Refunds & Payments FAQs

Payments

What payment methods do you accept?

While you shop online you may choose your preferred payment option:
• Debit Card (K-Net) or Credit Card (Visa / Mastercard)
• Apple Pay/Google Pay
• Payment Link
• Cash on Delivery
• deema

Exchange & Returns

What is the exchange policy and process for returning a product?

Our exchange policy allows for product returns within 14 days of purchase. To initiate a return, please contact customer support and provide your order number and reason for the return. We will provide you with instructions on how to ship the product back to us, and we will send the replacement product once we receive the returned item.

What is the process for exchanging an item?

To exchange an item, please contact our customer support team within 14 days of receiving the product. We will guide you through the exchange process and provide you with the necessary information.

What is the return policy period?

Our return policy allows you to return an item within 14 days of receiving it. The item must be in its original condition with all tags and packaging intact.

Refunds

What is the timeline for receiving a refund?

We will process your refund normally within 7-10 business days of receiving the returned product. The refund will be credited back to the original payment method you used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Can I receive a refund with a different payment method than the one used for the purchase?

We will issue the refund to the original payment method used for the purchase. If the original payment method is no longer available, please contact our customer support to discuss alternative refund options.

Cancellation

Can I cancel my online order?

Yes you can. If you've placed an order online but it is not yet dispatched for delivery, contact customer support to assist you at +965-22281187.
Your payment will be automatically refunded within 7-10 business days after cancellation.

Can I cancel my order if dispatched?

If you wish to cancel your order after being dispatched, it will be processed as return:
Contact customer support to assist you at +965-22281187.

Can I cancel part of my order?

Yes you can. If you've placed an order and it is not yet dispatched, you can contact customer support to assist you at +965-22281187.

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