Refund policy

Last Reviewed: 15 September, 2026

We hope you love your order. However, if it doesn't meet your expectations, we've made it easy to request a return.

Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

Your purchase must have been made online.
The item must be in the same condition that you received it.
The item must be unused, unworn, and unopened where applicable.
Tags must remain attached where applicable.
The item must be returned in its original packaging where applicable.
You must provide the receipt or other proof of purchase.

For beauty, skincare, haircare, makeup, and other personal-use products, opened or used products may not be eligible for return.

Non-Returnable Items

Some items may not be eligible for return, including:

Fragrances, including Home Fragrance.
Personalized or Custom Items.
Beauty, skincare, haircare, makeup, and other personal-use products that have been opened or used, where applicable.

Additional product-specific return restrictions may apply where required.

How to Start a Return

To start a return, contact us at [email protected] or call/WhatsApp us on +965 22281187.

For international orders, once your return is approved, we will provide the necessary return details, including the return shipping address.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect.

We will evaluate the issue and work to resolve it.

For approved returns involving defective, damaged, or incorrect items, NumberC will cover the return shipping or pickup costs.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item and place a separate order for the replacement.

Once the return is approved, the eligible amount paid for the original item will be refunded according to the applicable refund terms.

Discounts, Promotions & Partial Returns

If an order was placed using a discount, promotion, minimum-spend offer, or other promotional benefit, the refund will be based on the actual amount paid for the returned item(s).

If a partial return causes the order to no longer qualify for a promotion or discount, the applicable promotional benefit may be adjusted or removed, and the refund will be calculated accordingly.

Customers will only receive a refund for the amount actually paid for the returned item(s).

Gift with Purchase (GWP)

If an order included a free gift or Gift with Purchase (GWP), the promotional gift must be returned along with the qualifying item(s) when the return causes the order to no longer qualify for the promotion.

If the promotional gift is not returned, the value of the gift may be deducted from the refund.

Gift Card Payments

If an order was paid for using a NumberC Gift Card, the refundable amount paid using the Gift Card will be credited back to the same Gift Card.

For orders paid using multiple payment methods, each refundable amount will be returned according to the payment method used for that portion of the purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will be processed according to the applicable refund method for your order.
Refunds for online payments will be processed to the original payment method used for the purchase.
Amounts paid using a Gift Card will be credited back to the same Gift Card.
For promotional or partially returned orders, the refund will be based on the actual amount paid for the returned item(s), subject to any applicable adjustment to the promotion or discount.

Refund processing times and return shipping arrangements differ depending on the destination of your order, as explained below.

Kuwait Orders

Return Pickup & Shipping

Return pickup and restocking are free of charge.

Delivery fees are non-refundable once an order has been fulfilled and dispatched.

Cash on Delivery (COD)

Cash on Delivery is available for Kuwait orders only.

For COD orders, refunds can be processed through a payment link provided by the customer. The customer may provide NumberC with a suitable payment link, and NumberC will use the link to process the applicable refund amount.

Refund Timing

Refunds for Kuwait orders are processed within 10 business days after approval.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you have not received your refund after the applicable processing period, please contact us at +965 22281187 or [email protected].

GCC & Rest of the World Orders

Return Shipping

Return shipping costs are the responsibility of the customer and are non-refundable.

The returned item must be shipped back to our warehouse in Kuwait.

Restocking fees do not apply.

Once your return is approved, we will provide the necessary return shipping details.

Please ensure your item is shipped back to us within 14 days of receiving the return approval.

Payment & Refunds

Cash on Delivery is not available for GCC or Rest of the World orders.

Refunds for international orders will be processed to the original payment method used for the purchase, subject to the applicable refund terms above.

Refund Timing

Please allow up to 15 business days for the refund to reflect in your account after the refund has been approved.

International banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received the refund, please contact us at [email protected] or +965 22281187.

Physical Store Returns, Refunds & Exchanges

If you made your purchase at one of our physical stores, any return, refund, or exchange must be handled at the same branch where the purchase was made.

Please bring your invoice or other proof of purchase when visiting the branch.