Delivery & Shipping FAQs

Delivery Process

My order has been placed, what next?

After placing your order, a confirmation email will be sent that lets you track your order status. Once the courier picks up your order, we'll notify you via Email/WhatsApp.

How long does it take to receive my order?

For Orders inside Kuwait:

- Same Day Delivery: Receive your orders anytime between 9:00 AM to 9:00 PM.
- Express Delivery: Swift delivery within 2-3 hours.
- One Hour Delivery: Extra fast delivery within 1 hour.

Orders placed after 12:00 PM will be delivered the following day.

For GCC orders and rest of the world it may take 4-6 business days.

What do I have to present at the time of delivery?

At the time of delivery, you may need to present a valid ID or driver’s license, or the order invoice.

What should I do if my order has not arrived?

If your order has not arrived within the estimated delivery time, please contact our customer support team at +965-22281187 for assistance.

What happens if I'm not available to receive the delivery?

If you're unavailable to receive the delivery, we'll reach out the next day to arrange a new delivery time. We'll make two weeks of attempts to contact you. If unsuccessful, the order will be cancelled and refunded.

For immediate assistance or to reschedule, contact our customer support at +965-22281187. Your convenience is our priority.

What happens if my package is lost or damaged during delivery?

If your package is lost or damaged during delivery, please immediately contact our customer support team at +965-22281187 for assistance.

Delivery Locations

How can I change my delivery address after placing an order?

If you need to change the delivery address after placing an order, please contact our customer support team as soon as you can. Additional delivery charges may apply if the change is made after your order has been fulfilled.

International Delivery

What are the countries supported for delivery?

Delivery services are available in Kuwait and GCC.
We also deliver internationally to the Egypt, Morocco, Tunisia, India, Japan, Jordan, Lebanon, Malaysia, Singapore, South Korea, Thailand, Vietnam, Belgium, Czechia, France, Germany, Greece, Hungary, Italy, Netherlands, Poland, Romania, Slovakia, Spain, United Kingdom, Canada, United States and Australia.
Delivery to the rest of the world will be available soon. Stay tuned!

Shipping and Charges

What are the available delivery methods and prices?

For orders inside Kuwait there are two methods for delivery:

1- Same Day/Next Day Delivery (1.5KD): Receive your orders anytime between 9:00 AM to 9:00 PM.
2- Express Delivery (2-4KD depending on governorate): Swift delivery within 2-3 hours.
3- One Hour Delivery (2KD): Extra fast delivery within 1 hour.
4- Early Bird Delivery (2-4KD depending on governorate): Receive your orders anytime between 9:00 AM to 12:00 PM.

Orders placed after 12:00 PM will be delivered the following day.

For GCC countries and rest of the wold we use carrier calculated rates from our delivery partner (Aramex) + 15% Handling Fee.

Know More About..

Glowing Rewards Program

FAQs

Affiliates Program

Still can't find what you're looking for?

Fill in the form below or send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).